Refund policy

REFUND & RETURN POLICY

At Decorza, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With all original tags attached, where applicable

  • In its original packaging

  • Accompanied by a receipt or other proof of purchase

HOW TO REQUEST A RETURN

To start a return, please contact us at:

Email: decorza.pk.official@gmail.com
Phone: 03253293310

Please do not send an item back before contacting us and receiving return instructions.

If your return request is approved, we will provide you with instructions on how and where to send your package.

Return Address:

Office #J-219, 35-B, J-Area,
Korangi #05, Near Cafe Al-Hani,
Karachi, Pakistan

Items returned without first requesting a return may not be accepted.

DAMAGES AND ISSUES

Please inspect your order as soon as you receive it.

If your item is defective, damaged, incorrect, or you receive a different item from what you ordered, please contact us immediately so that we can review the issue and provide an appropriate solution.

When contacting us about a damaged, defective, or incorrect item, please provide your order details and, where possible, clear photographs of the item and packaging.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

  • Custom-made or personalized products

  • Items specifically made or modified according to customer requirements

  • Personal care or hygiene products where applicable

  • Products that are damaged due to misuse, improper handling, or normal wear and tear

  • Items without their original packaging, tags, or accessories where these are required

  • Sale or clearance items, unless otherwise stated by Decorza

  • Gift cards

If you are unsure whether your particular item is eligible for return, please contact us before sending it back.

EXCHANGES

If you would like to exchange an item for a different product, size, color, or variant, please contact us first.

Depending on product availability, we may offer an exchange or may require you to return the original item and place a new order for the desired item.

RETURN SHIPPING

Unless the item received is defective, damaged, incorrect, or otherwise covered by an issue attributable to Decorza, the customer may be responsible for the applicable return shipping costs.

For damaged, defective, or incorrect orders, please contact us before returning the item so that we can provide appropriate instructions.

REFUNDS

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for Decorza to process an approved refund. After the refund has been processed, additional time may be required by your bank, payment provider, or card issuer to reflect the amount in your account.

If you have not received your refund after the applicable processing period, please contact us at:

decorza.pk.official@gmail.com

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at decorza.pk.official@gmail.com or 03253293310.

Cancellation requests cannot always be accommodated once an order has been processed, packed, or shipped.

CONTACT INFORMATION

If you have any questions regarding our Refund & Return Policy, please contact us:

Decorza
Email: decorza.pk.official@gmail.com
Phone: 03253293310

Address:
Office #J-219, 35-B, J-Area,
Korangi #05, Near Cafe Al-Hani,
Karachi, Pakistan