Shipping policy

Shipping Policy

Last updated: September 3, 2026

At Decorza, we aim to process and deliver your orders safely and efficiently. Please read the following Shipping Policy before placing an order.

1. Order Processing

Orders are normally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotions, holidays, or periods of high order volume.

2. Delivery Time

Estimated delivery times may vary depending on the customer's location.

Pakistan

Orders within Pakistan are generally delivered within 3–7 business days after dispatch.

International Orders

International orders are generally delivered within 7–20 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout, where applicable.

Shipping costs may vary depending on:

Delivery location
Order size and weight
Shipping method
International destination

Any applicable customs duties, import taxes, or additional charges for international orders may be the responsibility of the customer.

4. Order Tracking

Where tracking is available, customers may receive a tracking number after their order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Decorza is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

6. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery period, please contact us so that we can assist you in checking the shipment status with the courier.

In cases where a shipment is confirmed as lost by the courier, Decorza will review the situation and may offer a replacement or refund where applicable.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the package and product before opening or immediately after opening it.

Email: decorza.pk.official@gmail.com

Please include your order number and relevant photos/videos so we can investigate the issue.

8. International Shipping

Decorza may ship products internationally to selected countries.

International customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs delays are outside Decorza's control and may extend the estimated delivery time.

9. Delivery Attempts

If the courier attempts delivery and the customer is unavailable or unable to receive the package, additional delivery attempts or charges may apply according to the courier's procedures.

If an order is returned to Decorza because it could not be delivered due to incorrect address information, refusal, or failure to receive the package, additional shipping charges may apply for reshipping.